Recording Processing

Processing Statuses

Recordings go through several stages during processing:

New (new):

• Recording has been uploaded
• Waiting to enter processing queue
• Usually transitions quickly to next stage

Split (split):

• Recording is being split into segments
• Large files are divided for efficient processing
• This stage is typically fast

Transcribe Queue (transcribe_queue):

• Recording is queued for transcription
• Waiting for available processing resources
• Queue time depends on system load

Transcribed (transcribed):

• Transcription is in progress
• Audio is being converted to text
• Speaker detection is happening simultaneously

Done (done):

• Processing is complete
• Transcript is available
• AI summaries are generated
• Recording is ready for use

Error (error):

• Processing encountered an error
• Can be reprocessed (if reprocess count is 0)
• Check error details for troubleshooting

Processing Time Estimates

Typical processing times:

• Short recordings (< 15 minutes): 2-5 minutes
• Medium recordings (15-60 minutes): 5-10 minutes
• Long recordings (1-2 hours): 10-20 minutes
• Very long recordings (> 2 hours): 20-30 minutes

Note: Processing time depends on file size, duration, audio quality, and system load. Most recordings process within 10 minutes.

Status Notifications

You'll be notified when:

• Processing starts: Recording enters the processing queue
• Processing completes: Recording is ready to view
• Processing fails: Error notification with reprocess option

Notifications appear:

• In the platform notification center
• Via email (if enabled in settings)
• On the recording card/list view

Reprocessing Recordings

If a recording fails to process:

1. Navigate to the recording
2. Look for the "Reprocess" button (appears on failed recordings)
3. Click "Reprocess" to retry processing
4. The recording will re-enter the processing queue

Note: You can only reprocess recordings that failed once. Recordings that fail multiple times will be automatically deleted after some time.

Troubleshooting Failed Processing

Common reasons for processing failures:

Corrupted File:

• Symptom: File plays but processing fails
• Solution: Re-upload the file or use a backup copy

Unsupported Format:

• Symptom: Upload succeeds but processing fails immediately
• Solution: Convert to MP4, MP3, M4A, or WAV format

File Too Large:

• Symptom: Upload succeeds but processing times out
• Solution: Split into smaller files or compress

Poor Audio Quality:

• Symptom: Processing completes but transcript is poor
• Solution: Use better quality source material

Network Issues:

• Symptom: Processing starts but fails partway through
• Solution: Reprocess the recording

If reprocessing doesn't resolve the issue, contact support with:

• Recording ID
• Error message (if visible)
• File format and size
• When the error occurred