Error Messages

Error Code Reference

Common error codes and their meanings:

HTTP Status Codes

• 200 OK: Request successful
• 201 Created: Resource created successfully
• 400 Bad Request: Invalid request data or parameters
• 401 Unauthorized: Authentication required or invalid credentials
• 403 Forbidden: Insufficient permissions for this action
• 404 Not Found: Resource not found or doesn't exist
• 422 Unprocessable Entity: Validation errors in request data
• 429 Too Many Requests: Rate limit exceeded, wait before retrying
• 500 Internal Server Error: Server error, try again later
• 503 Service Unavailable: Service temporarily unavailable

Platform-Specific Error Codes

AUTH_001: Authentication failed

• Cause: Invalid email or password
• Solution: Verify credentials and try again

AUTH_002: Session expired

• Cause: Session timeout due to inactivity
• Solution: Log in again

AUTH_003: Two-factor authentication required

• Cause: 2FA is enabled for your account
• Solution: Enter 2FA code from your authenticator app

UPLOAD_001: File format not supported

• Cause: Uploaded file format is not in the supported list
• Solution: Convert file to a supported format (MP4, MP3, M4A, WAV)

UPLOAD_002: File size exceeds limit

• Cause: File is larger than your plan's limit
• Solution: Compress file or upgrade your plan

UPLOAD_003: Upload failed

• Cause: Network error or server issue during upload
• Solution: Check connection and try again

PROCESS_001: Processing failed

• Cause: Unable to process the recording
• Solution: Check file quality and try reprocessing

PROCESS_002: Processing timeout

• Cause: Processing took too long
• Solution: Try reprocessing or contact support

SYNC_001: Calendar sync failed

• Cause: Unable to sync with calendar provider
• Solution: Reconnect calendar integration

SYNC_002: Integration sync error

• Cause: Error syncing with third-party service
• Solution: Check integration status and reconnect if needed

API_001: Rate limit exceeded

• Cause: Too many API requests in a short time
• Solution: Wait before making more requests

API_002: Invalid API key

• Cause: API key is invalid or expired
• Solution: Generate a new API key

PERM_001: Insufficient permissions

• Cause: Your role doesn't have permission for this action
• Solution: Contact your organization admin

Error Solutions

Validation Errors

Problem: Getting validation errors when submitting forms.

Common Validation Errors:

• Required Field Missing: Fill in all required fields marked with *
• Invalid Email Format: Ensure email follows standard format (user@domain.com)
• Password Too Weak: Use a stronger password (8+ characters, mix of letters, numbers, symbols)
• Password Mismatch: Ensure password and confirmation match
• Invalid Date Format: Use the correct date format (YYYY-MM-DD)
• File Type Invalid: Upload only supported file types
• Field Too Long: Reduce text length to meet character limits

Solutions:

1. Review error messages next to each field
2. Correct highlighted fields
3. Check field requirements and limits
4. Ensure all required fields are completed
5. Verify data format matches requirements

Network Errors

Problem: "Network error" or "Connection failed" messages.

Solutions:

1. Check Internet Connection:

• Verify you're connected to the internet
• Try loading other websites

2. Check Service Status:

• Visit platform status page
• Verify service is operational

3. Retry Request:

• Wait a few seconds and try again
• Network issues are often temporary

4. Check Firewall/VPN:

• Ensure firewall isn't blocking requests
• Try disabling VPN temporarily

5. Browser Issues:

• Clear browser cache
• Try a different browser
• Disable browser extensions

Permission Errors

Problem: "You don't have permission" or "Access denied" errors.

Solutions:

1. Check Your Role:

• Verify your role in the organization
• Some features require specific roles

2. Contact Admin:

• Request permission from organization admin
• Ask for role upgrade if needed

3. Verify Resource Access:

• Ensure you have access to the specific resource
• Check if resource is shared with you

4. Check Folder Permissions:

• Verify folder-level permissions
• Request access if needed

Error Reporting

When reporting errors to support, include:

1. Error Details:

• Exact error message
• Error code (if available)
• When the error occurred
• What you were doing when it happened

2. Account Information:

• Your email address
• Organization name
• User role

3. Technical Details:

• Browser and version
• Operating system
• Device type (desktop, mobile, tablet)
• Network connection type

4. Steps to Reproduce:

• Detailed steps that led to the error
• Screenshots or screen recordings if possible

5. Additional Context:

• Recording ID (if related to recordings)
• Integration type (if related to integrations)
• Any recent changes to your account