Performance

Slow Loading

Problem: Pages or features load slowly.

Solutions:

1. Check Internet Connection:

• Test connection speed
• Switch to a faster network if available
• Close bandwidth-intensive applications

2. Browser Optimization:

• Clear browser cache and cookies
• Close unnecessary browser tabs
• Disable resource-heavy browser extensions

3. Browser Update:

• Update to the latest browser version
• Older browsers may have performance issues

4. Hardware:

• Close other applications using system resources
• Ensure sufficient RAM available
• Check if device meets minimum requirements

5. Platform Status:

• Check platform status page for known issues
• High traffic periods may cause slowdowns

6. Data Volume:

• Large numbers of recordings/meetings may slow loading
• Use filters to reduce data loaded
• Consider organizing content into folders

Processing Delays

Problem: Recordings take longer than expected to process.

Understanding Processing Times:

• Processing Speed: Typically 2-5 minutes per hour of recording
• Factors Affecting Speed:
• Recording length
• Audio quality
• Number of speakers
• Platform load
• File complexity

Solutions:

1. Wait Period:

• Allow sufficient time for processing
• Very long recordings may take 30+ minutes

2. Check Processing Queue:

• Multiple uploads process in queue
• Earlier uploads process first

3. File Optimization:

• Higher quality files may process faster
• Very low quality may require more processing

4. Contact Support:

• If processing exceeds 24 hours, contact support
• Provide recording ID for investigation

Sync Delays

Problem: Calendar or integration syncs are slow.

Solutions:

1. Sync Frequency:

• Automatic syncs occur every 5-15 minutes
• Use "Sync Now" for immediate updates

2. Data Volume:

• Large numbers of meetings/records slow syncs
• Syncs process incrementally

3. Third-Party Service:

• Check third-party service status
• Their API delays affect sync speed

4. Manual Sync:

• Use manual sync for immediate updates
• Automatic syncs may be queued

5. Integration Health:

• Check integration status page
• Unhealthy integrations sync slower

Performance Optimization

Tips to Improve Performance:

1. Organize Content:

• Use folders to organize recordings
• Archive old content
• Delete unnecessary recordings

2. Use Filters:

• Filter views to load less data
• Search instead of browsing all content

3. Browser Best Practices:

• Keep browser updated
• Clear cache regularly
• Limit open tabs

4. Network Optimization:

• Use stable, high-speed connection
• Avoid peak usage times if possible
• Use wired connection for large uploads

5. Manage Integrations:

• Disable unused integrations
• Reduce sync frequency if not needed
• Monitor integration health