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Terms & Conditions

Terms and Conditions for Efficlose. Review our legally binding agreement governing your use of our services.

Last Updated: February 24, 2025

These Terms of Service constitute a legally binding agreement between you and FireAce Solutions s.r.o. (together with its affiliates, "FireAce Solutions", "we," "our" or "us") governing your use of our platform, services, software, mobile applications, content and all related services (the "App" or "Site" and collectively with the foregoing, the "Services").

YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE "I AGREE" OR SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, DOWNLOADING THE APP OR ANY APP UPGRADES, USING THE APP ON YOUR MOBILE DEVICE, OR ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE OR THE APP. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES. These Terms of Service are effective as of the date you first access the Services, whichever is earlier. If you accept or agree to these Terms of Service on behalf of your employer or another legal entity, you represent and warrant that (i) you have full legal authority to bind your employer or such other legal entity to these Terms of Service; (ii) you have read and understand these Terms of Service; and (iii) you agree to these Terms of Service on behalf of the party that you represent and are any permitted users of such party. In such an event, "you" and "your" will refer and apply to your employer or such other legal entity.

Any personal data you submit to us or which we collect about you is governed by our Privacy Policy ("Privacy Policy"), available at http://efficlose.com/privacy-policy. You acknowledge that by using the Services, you have reviewed the Privacy Policy. The Privacy Policy is incorporated into, and considered a part of, this Agreement and form and are hereinafter referred to as this "Agreement."

PLEASE NOTE: THIS AGREEMENT GOVERNS HOW DISPUTES BETWEEN YOU AND FireAce Solutions CAN BE RESOLVED. IT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 14). PLEASE READ CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING, IF APPLICABLE, YOUR RIGHT TO OPT OUT OF ARBITRATION.

1. Our Services

We provide a platform that can record, transcribe, summarize, analyze, and take action on conversations, helping users easily share their conversations and automate their work. Comment end. Additionally, our platform integrates with CRM systems and task managers, enabling seamless workflow automation and enhanced productivity.

2. Account, Password, Security, and Mobile Phone Use

You must register with FireAce Solutions and create an account to use the Services (an "Account") and as part of that process you will be requested to provide certain information, including without limitation your name, email address, password and mobile phone number. You agree that you will not use an anonymous email or phone accounts, will provide accurate and complete registration information, and will keep your registration information updated. You are entirely responsible for all activities that occur under your Account. You agree to immediately notify FireAce Solutions of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security known to you.

The person signing up for the Services will be the contracting party ("Account Owner") for the purposes of these Terms of Service and will be the person who is authorized to use any corresponding Account we may provide to the Account Owner in connection with the Services.

3. Billing and Payment

Payment and any other expenses must be paid through the third party payment processing system (the "PSP") as indicated on the Services. You may be required to register with the PSP, agree to terms of service including additional fees, and provide accurate information to the PSP. FireAce Solutions is not responsible or liable for any acts or omissions by the PSP.

All prices and fees displayed on the Services are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services or other taxes, fees or charges now in force or enacted in the future ("Taxes"). You are responsible for paying all applicable Taxes.

4. User Content

"User Content" is defined as any content, information, and materials that may be textual, audio, or visuals that you provide, submit, upload, publish, or make otherwise available to the Services and may include, without limitation, transcripts, notes, comments, feedback, and recordings.

FireAce Solutions is a passive conduit for your online distribution and publication of your User Content. You acknowledge and agree that FireAce Solutions:

  • Is not involved in the creation or development of User Content.
  • Disclaims any responsibility for User Content.
  • Cannot be liable for claims arising out of or relating to User Content.
  • Is not obligated to monitor, review, or remove User Content, but reserves the right to limit or remove User Content on the Services at its sole discretion.

You hereby represent and warrant to FireAce Solutions that your User Content (i) will not be false, inaccurate, incomplete or misleading; (ii) will not infringe on any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (iii) will not violate any law, statute, ordinance or regulation; (iv) will not be defamatory, libelous, unlawfully threatening or unlawfully harassing; and (v) will not contain any viruses, Trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

You are responsible for compliance with all recording laws. You may choose to record certain meetings in FireAce Solutions. By using the Services, you are giving FireAce Solutions consent to store recordings and other information you may provide for the purpose of transcription and analysis.

5. Representations and Warranties

You represent and warrant that: (i) you are 18 years of age or older or are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; (ii) if registering on behalf of a legal entity, you are an authorized representative of that entity with the authority to bind such entity to these Terms of Service and (iii) all information you submit is truthful and accurate.

You further represent and warrant that (i) you have read, understand, and agree to be bound by these Terms of Service and the Privacy Policy in order to access and use the Services, (ii) you will act in compliance with and will comply with all applicable laws and regulations, including without limitation, those related to privacy, data protection and the transmission of data; and (iii) you possess all necessary rights to grant the licenses herein.

You agree not to engage in any of the following prohibited activities, among others: (i) copying, distributing, or disclosing any part of the Services in any medium other than as allowed by the Services; (ii) using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Services;

(iii) transmitting spam, chain letters, or other unsolicited email or attempting to phish, pharm, pretext, spider, crawl, or scrape; (iv) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Services; (vii) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; or (viii) interfering with the proper working of the Services.

You hereby warrant and represent that, other than as fully and promptly disclosed to FireAce Solutions as set forth below, you do not have any motivation, status, or interest which FireAce Solutions might reasonably consider likely to give rise to a conflict of interest in connection with your registration or use of the Services

and represent that you will promptly disclose to FireAce Solutions in writing any such motivation, status or interest, whether existing prior to registration or as arises during your use of the Services.

6. Technology Services

Artificial Intelligence Services

For certain Services, FireAce Solutions may employ Artificial Intelligence (AI) or other similar technologies, which may include the processing of user data. FireAce Solutions will take reasonable measures to ensure the security and privacy of such data in accordance with our Privacy Policy.

Private Cloud Services

The Private Cloud user acknowledges and agrees that all Personal User Information (PII), Protected Health Information (PHI), User Content, Organizational Strategies, and Confidential Information collected through the FireAce Solutions platform are stored within the user's private cloud environment and are under the exclusive ownership and control of the user.

The Private Cloud user understands and accepts that he or she is solely responsible for the availability and uptime of the FireAce Solutions Private Cloud solution. The user is responsible for administering, managing, and maintaining their private cloud infrastructure, including server uptime, data backups, and disaster recovery.

7. Termination and Suspension

You may cancel and delete your Account at any time by either using the features on the Services to do so (if applicable and available) or by written notice to support@efficlose.com. After cancellation, you will no longer have access to your Account.

At any time and for any reason, we have the right to deny access to the Services to anybody. If FireAce Solutions is investigating you or believes you have violated any of the terms of this Agreement, we may suspend or terminate your Account without prior notice.

You may not create a new Account in the name of a third party, a fake or borrowed name, or your own identity if FireAce Solutions terminates or restricts your ability to use the Services due to this section, even if you may be acting on behalf of a third party.

Even after your right to use the Services is terminated or limited, this Agreement will remain enforceable against you. FireAce Solutions reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

FireAce Solutions reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Services at its sole discretion. FireAce Solutions is not liable to you for any modification, price change, suspension, or discontinuance of the Services.

Following the termination or cancellation of your Account (as defined below), we reserve the right to delete all your data, including any User Content, in the normal course of operation. Your data cannot be recovered once your Account is terminated or cancelled.

8. Links to Third-Party Websites

From time to time, the app may have links to sites outside of it. These sites may have links to offers and promotions from third parties. We put these in so that you can find information, products, or services that might interest you. FireAce Solutions does not run these sites and is not responsible for what they do or what they offer.

The terms and conditions of use and privacy policies for any website controlled, owned, or run by a third party tell you how to use that website. You use these websites run by other people at your own risk and under their terms and conditions.

FireAce Solutions makes it clear that it is not responsible for anything that happens because you use or look at websites or other content linked from the Services. You agree to not hold FireAce Solutions liable for any loss or damage of any sort incurred as a result of any such dealings or as the result of the presence of such third parties on the Services.

As part of the way the Services work, you can link your Account with online accounts you may have with third-party service providers like Google (each such account, a "Third-Party Account") by either: (i) providing your Third-Party Account login information through the Services; or (ii) allowing FireAce Solutions to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

9. Intellectual Property Rights

All text, graphics, editorial content, data, formatting, graphs, design, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces and other content that users see or read through the Services (collectively, "Proprietary Materials") is owned, controlled or licensed by or to FireAce Solutions or its members, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of FireAce Solutions and, if applicable, the holder of the rights to the User Content. You will not remove any copyright, trademark or other proprietary notices from material found on the Services.

The service marks and trademarks of FireAce Solutions, including without limitation FireAce Solutions and FireAce Solutions logo, are service marks owned by FireAce Solutions. Any other trademarks, service marks, logos and trade names appearing via the Services are the property of their respective owners.

Additionally, you may choose to or we may invite you to submit comments, ideas, or feedback about the Services, including without limitation about how to improve our services or our products ("Feedback"). By submitting any Feedback, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place FireAce Solutions under any fiduciary or other obligation, that we are free to use such Feedback without any additional compensation to you, and that we are free to disclose such Feedback on a non-confidential basis or otherwise to anyone.

In addition, FireAce Solutions retains all rights to aggregated and anonymous data derived from your use of the Services, with the understanding that such data will not be identifiable as belonging to you or your organization.

Subject to the terms and conditions hereof, you are hereby granted a limited, nonexclusive, nontransferable, freely revocable, right to access and use the Services. We may terminate this right at any time for any reason or no reason. All rights not expressly granted herein are reserved by FireAce Solutions and its licensors.

Your use of the Services and the related licenses granted hereunder are also conditioned upon your strict adherence to the letter and spirit of the various applicable guidelines and any end user license agreements, including without limitation any policies or terms of service you may have agreed to with the PSP or with providers of Third Party Accounts you are accessing through the Services.

10. Copyright Complaints and Copyright Agent

FireAce Solutions respects the intellectual property of others, and expects users to do the same. If you believe, in good faith, that any materials provided on or in connection with the Services infringe upon your copyright or other intellectual property right, please send the following information to FireAce Solutions:

A description of the copyrighted work that you claim has been infringed, including the URLs (Internet address) or other specific location on the Services where the material you claim is infringed is located. Include enough information to allow FireAce Solutions to locate the material, and explain why you think an infringement has taken place;

  • A description of the location where the original or an authorized copy of the copyrighted work exists -- for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
  • An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

11. Confidential Information

You acknowledge that Confidential Information (as defined below) is a valuable, special and unique asset of FireAce Solutions and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than as may be permitted by FireAce Solutions in writing.

The term "Confidential Information" shall mean any and all of FireAce Solutions' trade secrets, confidential and proprietary information, and all other information and data of FireAce Solutions that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its disclosure or use.

12. Disclaimer of Warranties

WE DO NOT GIVE YOU ANY KIND OF WARRANTY, EITHER EXPRESS OR IMPLIED, ABOUT THE FireAce Solutions SERVICES WE GIVE YOU UNDER THIS AGREEMENT. THIS INCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES REGARDING THE CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, OR RELIABILITY OF THE SERVICES OR ANY CONTENT APPEARING ON OR THROUGH THE SERVICES. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." FireAce Solutions DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IF, DESPITE THE ABOVE EXCLUSIONS, IT IS DETERMINED THAT FireAce Solutions AND AFFILIATES OR THEIR CORPORATE PARTNERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE, OR ONE HUNDRED DOLLARS (USD$100.00), WHICHEVER IS GREATER.

13. Indemnification

You hereby agree to indemnify, defend, and hold harmless FireAce Solutions and its officers, directors, employees, agents, attorneys, insurers, successors and assigns (the "Indemnified Parties") from and against any and all claims, actions, losses, expenses, damages, and costs (including reasonable attorneys' fees), resulting from any breach or violation of this Agreement by you, or from your use of the Services, or from the User Content you submit, post or make available through the Services.

14. Dispute Resolution – Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND FireAce Solutions CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND FireAce Solutions TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING.

You agree that, in the event any dispute or claim arises out of or relating to your use of the Services, you will contact us at support@efficlose.com and you and FireAce Solutions will attempt in good faith to negotiate a written resolution of the matter directly.

Binding Arbitration. You and FireAce Solutions agree that any dispute, claim or controversy arising out of or relating to this Agreement or to your use of the Services (collectively "Disputes") will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Class Action Waiver. You and FireAce Solutions agree that any proceedings to resolve Disputes will be conducted on an individual basis and not in a class, consolidated, or representative action. This means that you and FireAce Solutions may each bring a Dispute against the other on an individual basis only and may not bring a Dispute as a plaintiff or a class member in a class, consolidated, or representative action.

Arbitration Administration and Rules. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Section. The AAA Rules are available at http://www.adr.org.

Arbitration Process. A party who desires to initiate the arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA's roster of consumer dispute arbitrators.

Arbitration Location and Procedure. Unless you and FireAce Solutions agree otherwise, the seat of the arbitration shall be in San Francisco, California. If your claim does not exceed USD$10,000, then the arbitration will be conducted solely on the basis of documents you and FireAce Solutions submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary.

Arbitrator's Decision and Governing Law. The arbitrator shall apply California law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

Fees. Each party's responsibility to pay the arbitration filing, administrative and arbitrator fees will depend on the circumstances of the arbitration and are set forth in the AAA Rules.

15. Governing Law

Except as provided in Section 14 or expressly provided in writing otherwise, this Agreement and your use of the Services will be governed by, and will be construed under, the laws of the State of California, without regard to choice of law principles.

16. No Agency; No Employment

No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.

17. General Provisions

This Agreement constitutes the complete and exclusive agreement between you and FireAce Solutions with respect to its subject matter. This agreement is legally binding unless otherwise noted by FireAce Solutions. Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

18. Changes to this Agreement and the Services

FireAce Solutions reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of this Agreement (including without limitation any policy or guideline of the Services) at any time, effective with or without prior notice. Your continued use of the Services following the posting of changes to this Agreement or other policies means you accept the changes.

19. No Rights of Third Parties

None of the terms of this Agreement are enforceable by any person who are not a party to this Agreement.

20. Notices and Consent to Receive Notices Electronically

You consent to receive any agreements, notices, disclosures and other communications (collectively, "Notices") to which this Agreement refers electronically including without limitation by email or by posting Notices on the Services. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.

21. Contacting Us

If you have any questions about these Terms and Conditions or about the Services, please contact us by email at support@efficlose.com or by mail to FireAce Solutions s.r.o., Sokolovská 428/130, Karlín, 186 00 Praha 8, Czech Republic.