Support Resources

Support Contact

Need additional help? Our support team is here to assist you.

Contact Methods

1. Email Support:

• Send email to support@platform.com
• Include detailed error information
• Response time: 24-48 hours

2. In-App Support:

• Click "Help" in the navigation menu
• Submit support ticket from the platform
• Track ticket status in your account

3. Live Chat:

• Available during business hours
• Click chat icon in bottom-right corner
• Get immediate assistance

4. Phone Support:

• Available for Enterprise plans
• Check your plan for phone support availability
• Schedule callback if needed

What to Include in Support Requests

When contacting support, provide:

1. Account Information:

• Email address
• Organization name
• User role

2. Issue Description:

• Clear description of the problem
• When it started occurring
• Steps to reproduce

3. Error Details:

• Error messages
• Error codes
• Screenshots if available

4. Technical Information:

• Browser and version
• Operating system
• Device type

5. Related Items:

• Recording IDs
• Meeting IDs
• Integration types

Knowledge Base

Access our comprehensive knowledge base for detailed guides and articles.

Topics Covered

• Getting Started Guides: Step-by-step tutorials for new users
• Feature Documentation: Detailed feature explanations
• Integration Guides: Setup and configuration for all integrations
• Best Practices: Tips and recommendations
• Video Tutorials: Visual guides for common tasks
• FAQ: Answers to frequently asked questions

Accessing Knowledge Base

1. Click "Help" in navigation menu
2. Select "Knowledge Base"
3. Browse by category or search
4. Bookmark helpful articles

Community Forum

Join our community forum to connect with other users and get help.

Forum Benefits

• Peer Support: Get help from experienced users
• Feature Discussions: Discuss features and provide feedback
• Tips & Tricks: Share and learn best practices
• Announcements: Stay updated on platform news
• Integration Help: Get integration-specific assistance

Participating in Forum

1. Create account on community platform
2. Browse existing discussions
3. Ask questions or provide answers
4. Follow topics of interest
5. Share your experiences

Video Tutorials

Watch video tutorials for visual guidance on platform features.

Available Tutorials

• Getting Started: Platform overview and basics
• Uploading Recordings: How to upload and manage recordings
• Calendar Integration: Setting up calendar sync
• AI Features: Using transcription and AI summaries
• Team Collaboration: Sharing and organizing content
• Integrations: Connecting third-party tools
• Advanced Features: Power user tips and tricks

Accessing Tutorials

1. Visit Help → Video Tutorials
2. Browse by category
3. Watch step-by-step guides
4. Follow along with your account

FAQ Section

Find quick answers to common questions.

Common Questions

Q: How long does transcription take?

A: Typically 2-5 minutes per hour of recording, depending on audio quality and length.

Q: What file formats are supported?

A: Video: MP4, MOV, AVI. Audio: MP3, M4A, WAV, AAC.

Q: Can I edit transcripts?

A: Yes, transcripts are fully editable. Click on any text to edit.

Q: How do I share recordings with team members?

A: Open recording details, click "Share", and select team members.

Q: Can I integrate with multiple calendars?

A: Yes, you can connect Google Calendar, Microsoft Outlook, and Zoom calendars.

Q: What happens if I exceed my plan limits?

A: You'll receive notifications. Upgrade your plan or contact sales for custom limits.

Q: How do I cancel my subscription?

A: Go to Settings → Billing → Subscription and click "Cancel Subscription".

Q: Is my data secure?

A: Yes, we use encryption and follow industry security standards. See Security & Privacy documentation.

Q: Can I export my data?

A: Yes, you can export transcripts, summaries, and recordings. See Export & Download documentation.

Q: How do I change my password?

A: Go to Settings → Account → Password to update your password.

Still Need Help?

If you've tried the solutions above and still need assistance:

1. Review Documentation: Check other documentation sections for detailed guides
2. Search Knowledge Base: Use search to find relevant articles
3. Contact Support: Reach out to our support team with detailed information
4. Community Forum: Ask the community for help and tips

We're committed to helping you succeed with the platform. Don't hesitate to reach out!

Next Steps

After resolving your issue:

• Review Best Practices: Check our best practices guide to prevent future issues
• Explore Features: Discover features you might not be using yet
• Optimize Workflow: Streamline your processes with platform features
• Stay Updated: Follow release notes for new features and improvements

Thank you for using the platform! 🚀