Security Overview

Your security and privacy are our top priorities. This guide explains how we protect your data and what controls you have over your information.

Data Encryption

All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) encryption. This ensures that your recordings, transcripts, and personal information remain secure during transmission.

Encryption Standards

• In Transit: All API communications use TLS 1.2 or higher
• At Rest: Your recordings and data are encrypted when stored on our servers
• Database Encryption: Sensitive data in our databases is encrypted using AES-256 encryption
• Token Security: Authentication tokens are securely generated and stored

Access Controls

Our platform implements multiple layers of access control to ensure only authorized users can access your data:

• Authentication Required: All platform features require user authentication
• Role-Based Access: Different permission levels (Owner, Admin, User, Billing) control what actions users can perform
• Organization Isolation: Data is isolated by organization/tenant to prevent cross-organization access
• API Security: All API requests require valid authentication tokens

Security Measures

We implement comprehensive security measures to protect your account and data:

Account Security

• Strong Password Requirements: Minimum password complexity requirements
• Two-Factor Authentication (2FA): Optional but recommended additional security layer
• Session Management: Secure session handling with automatic timeout
• Login Monitoring: Track and monitor login attempts for suspicious activity

Data Security

• Secure Storage: All recordings and transcripts stored in secure, encrypted storage
• Backup and Redundancy: Regular backups with encrypted storage
• Access Logging: Audit logs track who accessed what data and when
• Data Isolation: Multi-tenant architecture ensures data separation

Network Security

• HTTPS Only: All connections use HTTPS encryption
• Secure Cookies: Authentication tokens stored in secure, HTTP-only cookies
• CORS Protection: Cross-origin resource sharing properly configured
• Rate Limiting: API rate limits prevent abuse and brute force attacks

Compliance

Our platform adheres to industry standards and compliance requirements:

• GDPR Compliance: Full compliance with General Data Protection Regulation
• Data Residency: Options for data storage in different regions (US, EU, Asia)
• Privacy by Design: Security and privacy considerations built into every feature
• Regular Audits: Security audits and penetration testing conducted regularly
• Incident Response: Established procedures for security incident handling

Security Best Practices

Follow these best practices to keep your account secure:

Account Security

• ✅ Enable Two-Factor Authentication: Add an extra layer of security
• ✅ Use Strong Passwords: Create unique, complex passwords
• ✅ Regular Password Updates: Change passwords periodically
• ✅ Monitor Active Sessions: Regularly review logged-in devices
• ✅ Log Out When Done: Especially on shared or public devices

Data Security

• ✅ Review Sharing Settings: Regularly audit who has access to your content
• ✅ Use Folder Permissions: Organize content with appropriate permissions
• ✅ Limit Public Sharing: Only share publicly when necessary
• ✅ Review Integrations: Regularly audit connected integrations
• ✅ Export Regular Backups: Keep local backups of important data

Privacy

• ✅ Review Privacy Settings: Regularly check and update privacy preferences
• ✅ Minimize Data Sharing: Only share data with necessary parties
• ✅ Use Strong Folder Structure: Organize content to control access
• ✅ Review Team Permissions: Ensure team members have appropriate access
• ✅ Stay Informed: Keep up with security updates and best practices

Reporting Security Issues

If you discover a security vulnerability or issue:

1. Do Not disclose the issue publicly
2. Email our security team at security@platform.com
3. Include detailed information about the issue
4. Allow time for us to address the issue
5. We'll acknowledge receipt and work with you on resolution

We take security seriously and appreciate responsible disclosure of security issues.

Need Help?

• Security Questions: Contact our security team
• Privacy Concerns: Reach out to our privacy team
• Account Security: Get help securing your account
• Data Management: Assistance with data export or deletion
• Compliance: Questions about GDPR or other compliance requirements

Your security and privacy matter to us. We're here to help! 🔒